Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Verification Policy
- International Orders
- Shipping & Delivery
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Berachatech offers same-day shipping on in-stock orders placed before 3pm EST.
Exceptions:
- In-stock orders placed on Saturday, Sunday, or on company holidays will not ship until the following business day.
- We ship some products from warehouses with earlier shipping cut-offs. Those products may not ship until the following business day.
- Other products ship directly from the manufacturer. Not all manufacturers process and ship orders the same day they are placed.
- Same-day shipping is not applicable to International orders.
- Although we try our very best to ship in-stock orders the day they are placed, other circumstances may not allow for same day shipping.
- Berachatech recommends shipping insurance on all products purchased, as Berachatech is not responsible for products damaged or lost during shipping and will not be held liable for such.
Returns
Please call 877-832-4113 to obtain a Return merchandise Authorization (RMA) number. RMA's can only be issued through the technical support department. Equipment must be returned within 10 Business days of an RMA issue date, after which the shipment will be refused. There may be a 20% restocking charge as follows for merchandise accepted for return provided that the cartons are unopened and goods are not damaged. Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.
Berachatech reserves the right to deny credit or refund based upon item condition and history. The issue of an RMA does not guarantee refund or credit.
- Shipments to new accounts are prepaid or approved terms only.
- All orders are subject to credit approval prior to shipment.
- Berachatech reserves the right to withdraw or modify prices on any product offered without prior notice.
- Merchandise will not be accepted for return (for credit or repair) unless our permission has been previously given and an RMA number has been issued.
- orders paid by check or wire transfer will ship only when payment has cleared.
- All shipping charges are NON-REFUNDABLE.
- Draper items are non-cancelable and non-returnable
- Within 15 business days from the date of Delivery, product may be returned or exchanged if defective. Damage to the Product resulting from accident, misuse, abuse, or modifications not authorized by Berachatech or the manufacturer of the product effectively voids the above terms. Any discrepancies with your order must also be brought to our attention within 15 business days of delivery. Prior to returning any product, please contact the RMA department to start the Return Merchandise Authorization (RMA) process. Important! Since our warehouse is not in the same location as our main office, packages without an RMA number will be rejected and returned intact to the Sender without process.
- No products will be accepted for return more than 15 business days after the date of delivery. depending on the product, you may be referred directly to the manufacturer for repairs or exchanges.
- All shipments received damaged must either be refused or noted on your delivery receipt or bill of lading at the time of arrival of goods in order to insure the liability of the delivering carrier.
Berachatech has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.
MANUFACTURER WARRANTIES: THE MANUFACTURER WARRANTY IS THE GUARANTEE THAT THE PRODUCT IS FUNCTIONAL THROUGHOUT THE WARRANTY PERIOD SPECIFIED BY THE MANUFACTURER. THEREFORE, REPAIR OR REPLACEMENT OF PRODUCTS AFTER 15 BUSINESS DAYS OF DATE OF DELIVERY WILL BE HANDLED DIRECTLY BY THE MANUFACTURER AS SPECIFIED IN THEIR WARRANTY.
- Privacy & Security
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Sharing
berachatech.com uses FedEx, USPS and UPS to ship orders and a credit card merchant processing company to bill users for goods and services. These companies do not retain, share, rent, store or use personally identifiable information for any secondary purposes.Security
This berachatech.com takes every precaution to protect our customers information. When customers submit sensitive information via the web site, the information is protected both online and offline. During the entry process of sensitive information such as credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. Our Secure Socket Layer is provided by Godaddy SSL of the internets most trusted and reliable sources. You may check the status of our SSL and SSH security certificates at any time by clicking on the Godaddy Logo which appears during the order process. While on a secure page, such as our order form, the lock icon on the bottom of web browsers becomes locked, as opposed to unlocked or open, when you are just surfing. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example; Accounting rep, Sales rep, or If you choose to use our referral service to tell a friend about our site, we will ask you for your friends name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. berachatech.com does not store this information as we only forward one-time email telling him about our website. Your friend may contact us at sales@berachatech.com to request that we remove this information from our database.Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at sales@berachatech.com or by contacting us by telephone or postal mail at the contact information listed belowPrivacy Notice Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage - Customs
- International orders are generally subject to local import duties and taxes. BerachaTech is not responsible for, nor can offer any specific advice regarding any customs or customs related fees that you may incur. For specific information, please consult with your local government import office.
Sales tax is applicable only for purchases shipped to a New York address. This tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.
Returns & Replacements: If you return a product to us, you will be the exporter from the destination country. Title and risk of loss will transfer to us upon our receipt of the merchandise.
Privacy: Your privacy is important to us and we strive to exceed your expectations for privacy. Please be aware that cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment, and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws. - Ordering
- After registering on berachatech.com, we request extra information from the user on our order form. Here a user must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customers orders. If we have trouble processing an order, this contact information is used to get in touch with the user. berachatech fullfils the order by charging customer credit card provided online. This information is only charged with the bank.
- Payment, Pricing & Promotions
- Online prices, selection, descriptions, specifications and images generally are accurate, but may vary and are subject to change without notice. Manufacturer rebates, terms, conditions and expiration dates are subject to manufacturers forms. Not responsible for typographical errors.
- Viewing Orders
- Log in to your account.
- Updating Account Information
- Log in to your account.
- Verification Policy
- Orders may be subject to BerachaTech's verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax. Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers. BerachaTech reserves the right to refuse an order when the address or credit card is not verifiable.
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International Orders
BerachaTech.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from BerachaTech.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Dominican Republic Phone: +1809.202.3017Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.